Refund policy
Every CocoBean portrait is made from scratch for your pet, so here's exactly how refunds and cancellations work.
Preview before we print. After you order, we create your portrait and send you a preview. Nothing is printed until you approve it.
Two free revisions. If the first preview isn't quite right, tell us what to change and we'll redo it. You get two free revisions.
Cancel any time before printing for a full refund. If it still isn't them after the revisions, or you've changed your mind, cancel before you approve the final preview and we'll refund you in full. Once you approve it, your portrait goes to print and the order can't be cancelled.
We'll happily refund or replace your order if:
- It arrives damaged or defective
- The print doesn't match the preview you approved
- It's significantly delayed beyond the delivery window we promised
- It never arrives at all
How to raise it: For damage in transit, email us within 48 hours of delivery with photos of the item and the packaging. For anything else, email us within 7 days of delivery. Send it to cocobeanstudio.in@gmail.com with your order number and we'll sort it out.
Refund timelines: Approved refunds are processed back to your original payment method within 7 to 10 business days. Depending on your bank, it may take a few days more to show up.
Digital files: These are non-refundable once you've approved and received the final file, except where the file is corrupted or doesn't match your approved preview.